Privacy Policy

This Privacy Policy contains 10 sections that explains who we are and how we use and handle your personal information and your rights in relation to that information.

1 . Who We Are

Our website address is: https:/

We are a registered as a SLU (Sociedad Limitada Unipersonal) in Spain with the Registered office address of: Avda. Jaime 1-64, 07180 Santa Ponça. Illes Balleares, España. With the CIF Nº:  B57765273. And with the official registered name in the  Mercantil Registry of España of British Property Services Mallorca S.L.U

2. What Personal Data We Collect About You.

We receive personal information about you that you give to us when you contact us by telephone, through our website, or when you leave comments, you become a client and set up an account with us or if you contact us through one of the contact forms on our website or when you become a client and meet us on person.

You opt to share information with us when you contact us through our website or you become a client with BPS, through our Apps, social media pages, as well as in connection with your purchases  through us, general enquiries, exercise of legal rights, or communication through phone, email, or other means, please note that this is entirely voluntary. The information provided by you may include your name, contact details (such as phone number, email address, and postal address), inquiry details, products and services, and specific marketing preferences. In certain instances, it is necessary for us to obtain this information (in accordance with our contract with you), such as when you place an order for our services, enabling us to act on your behalf. Failure to provide this information may result in our inability to offer our services or engage with you as expected.

Information that we collect about you –  online, by phone, email,  or using our chat service.

  • your name, NIE, DNI or CIF number and contact details (email address, telephone number, postal address, social media handle, if any);
  • any information you include in correspondence you send to us or in forms you submit to us when using our Site, Apps or social media pages, or emails.
  • details of your specific service requirements through BPS Mallorca
  • the opinions and other information you provide when responding to service reviews;
  • your identification information when exercising the rights that you have in relation to our processing of your personal information (see further Your rights in relation to your personal information)
  • Information regarding  any transactions between you and us;
  • information you give us when you contact us with a query or issue;
  • your payment card details and  your bank account details;
  • information you give us when you contact us with a query or issue.

3. Use of Your Personal Information

We utilize your personal information for various purposes, relying on distinct legal grounds for processing based on the specific use and potential impacts on your privacy. You will only receive unsolicited marketing communications via email and SMS from us under the following conditions: (a) if we have acquired your details during a transaction,  sale or negotiation for our services or products and you have not expressed objection to receiving such direct marketing communications; we will exclusively send marketing emails or SMS messages related to products or services similar to those you have purchased, and you can always opt out at any time; or (b) if you have given consent to receive marketing emails and SMS messages from us (with the option to opt-out at any time). Rest assured, we do not share your personal information with companies that send marketing materials to you.

A) Where You Have Provided Us With Your Consent

To make contact with you with marketing information about our products and/or services.

B) Where It Is Necessary To Comply With Our Legal Obigations

To handle any complaint we receive relating to any of our products or services.

C) To Pursue A Legitimate Interest

  • To fulfil and complete your requested services, purchases and other transactions entered into with us.
  • To contact you with targeted advertising delivered online through social media and other online platforms operated by other companies, unless you object.
  • To send you electronic marketing information after you have purchased a product or service from us, made a purchasing enquiry or requested information of interest
  • to respond to correspondence you send to us and fulfil the requests you make to us.
  • To manage our website, applications, and social media pages, as well as for internal operations, which encompass troubleshooting, testing, and statistical purposes.
  • To prevent fraudulent activities and other criminal behavior.
  • To validate the precision of the information we possess regarding you and enhance our comprehension of you as an account holder or visitor.
  • To ensure network and information security, enabling us to implement measures safeguarding your information from potential loss, damage, theft, or unauthorized access.
  • To adhere to a request made by you concerning the exercise of your rights—for instance, if you’ve requested not to be contacted for marketing purposes, we will maintain a record of this on our suppression lists to ensure compliance with your request.
  • To process your payment card or bank details when taking payment for your orders or when providing a refund
  • To uphold or safeguard our contractual or other legal rights, or to initiate or defend legal proceedings.
  • To notify you about changes to our terms and conditions and policies.

4. Disclosure of Your Personal Information By Us

We share your personal information beyond our organization only in specific situations. When we do so, we establish a contract mandating recipients to safeguard your personal information, unless legal requirements dictate otherwise. Contractors or recipients associated with us are obligated to adhere to our instructions. Importantly, we do not sell your personal information to third parties.

We might share your information with our third-party service providers, agents, and subcontractors (Suppliers) to facilitate the provision of services to us or directly to you on our behalf. This includes tasks related to the operation and maintenance of our Site, contractors or employees, Apps, and social media pages. Our Suppliers can be classified into the following categories:

  1. Advertising, public relations, digital, and creative agencies
  2. Banks, payment processors, and providers of financial services
  3. Providers of cloud software systems, including database, email, and document management
  4. Customer care/service providers (Support)
  5. Providers of delivery and mailing services
  6. Providers of facilities and technology services
  7. Providers of gift cards and shopping codes
  8. Third-party suppliers of direct products
  9. Insurers and insurance brokers
  10. Legal, security, and other professional advisers and consultants
  11. Service providers for email marketing campaigns
  12. Social media platforms
  13. Developers of websites and apps, including software service providers.
  14. Providers of website and data analytics platforms
  15. Providers of website hosting services

When engaging with suppliers, we only reveal the essential personal information required for them to deliver their services. This disclosure occurs exclusively under the condition of having a contractual agreement, mandating them to maintain the security of your information.


The personal information you furnish to us might be transferred or stored in countries situated outside the European Economic Area (EEA). For instance, if any of our servers or those belonging to our third-party service providers are periodically located in a country outside the EEA, or if our third-party suppliers transmit personal information out of the EEA, these countries may lack data protection laws similar to the EU and may not offer adequate data protection measures equivalent to those in the EEA.

In the event of such transfers or storage of your information outside the EEA, whether conducted by us or our third-party suppliers, we will implement measures to ensure proper security practices. Our goal is to safeguard your privacy rights in alignment with the principles outlined in this policy. These measures may involve imposing contractual obligations on the recipients of your personal information or ensuring that the recipients adhere to ‘international frameworks’ dedicated to ensuring sufficient protection. For more information on the protections we implement and to obtain relevant documents, please contact us using the details provided at the end of this policy.

If you use our services while outside the EEA, please be aware that your information may be transferred outside the EEA to facilitate the provision of these services.


We employ industry-standard 256-bit Secure Sockets Layer (SSL) technology to encrypt sensitive information like your name, address, and credit card details. This technology includes the following components:

  1. Authentication:Ensuring your browser recognizes that data is sent to the correct, secure server.
  2. Encryption:Encoding data so it can only be deciphered by the secure server.
  3. Data Integrity:Verifying that transferred data remains unaltered.

However, complete security of information transmitted over the internet is not guaranteed. While we strive to protect your personal information during online transmission, we cannot assure its security. By using the internet, you acknowledge its inherent security risks, and we won’t be held responsible for security breaches unless attributable to our fault.

For added security:

  • Always log out and close the browser on public computers.
  • When creating a password, use at least 8 characters with a mix of letters and numbers.
  • Change your password regularly through the “Sign In” and “Personal Information” sections.

Keep passwords private, and avoid using the same password for multiple accounts. We will never ask you to confirm account or credit card details via email. If you receive such an email claiming to be from, ignore it and do not respond.

Our Site, Apps, and social media pages may link to other websites not under our control. This privacy policy doesn’t apply to these sites, so read their privacy policies. We aren’t responsible for the privacy practices of other websites linked to ours. Your disclosure of personal information to third-party websites is at your own risk.

If you accessed our Site from a third-party website, we’re not accountable for the privacy policies of that site. Check the policy of the third-party website as we disclaim responsibility for their content, privacy practices, and terms of use. We make no endorsements or promises about their accuracy, content, or thoroughness.


If you visit our login page or client portal, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. Please see our cookie policy for full information

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We will retain your personal information in an identifiable format only for the duration necessary for the originally stated purposes of collection. In some instances, we may retain your personal information indefinitely. For other purposes, we uphold a retention period of 7 years after the information is no longer essential for business reasons. This duration allows us to address any potential legal proceedings that may arise.

The specified periods outlined above are subject to exceptions in the following circumstances:

  1. Erasure Request:If you exercise your right to have the information erased, and we have no legal obligation to retain it based on applicable laws (refer to “Your rights in relation to your personal information”).
  2. Extended Retention Request:If you exercise your right to require us to retain your personal information for a period beyond our stated retention duration (refer to “Your rights in relation to your personal information”).
  3. Legal Proceedings:In the event of ongoing legal claims or other proceedings, we will keep your personal information until the conclusion of those proceedings with no further appeals possible.
  4. Legal Requirements:In limited cases, where existing or future laws, court orders, or regulatory mandates necessitate a longer or shorter retention period for your personal information.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. What Rights You Have Over Your Data

You possess several rights regarding your personal information according to data protection laws. For certain rights, we may request information to confirm your identity and, if necessary, assist us in locating your personal information. In most instances, we aim to respond within 30 days following the receipt of this information or, in cases where no additional information is needed, upon receiving complete details of your request.

a) You have the Right to have your personal data corrected if it is inaccurate or incomplete.

Ensuring the accuracy of your information is a priority for us, and we are actively exploring ways to streamline the process of reviewing and correcting the information we have on record about you. In the interim, should you undergo a name or address/email address change or identify inaccuracies or outdated details in the information we retain, please inform us promptly. You can reach out to us using the contact details provided at the conclusion of this policy.


b) You can object to us processing your personal information

Should we rely on our legitimate interests as the legal basis for processing your personal information for specific purposes, you have the right to object to the use of your personal information for these purposes. You can raise your objection by emailing or writing to us using the address provided at the end of this policy. Except for situations where we are confident in our ability to continue processing your personal information, we will temporarily halt the processing in line with your objection until a thorough investigation is conducted. If, following our assessment, we agree that your objection aligns with your rights under data protection laws, we will permanently cease using your data for those purposes. In cases where we believe the continued use of your data is justified, we will provide a justification for such necessity.

Furthermore, if you wish to object to the use of your personal information for direct marketing purposes, your request will be automatically honored. To do so, you can utilize our unsubscribe tool.

c) You have the right to withdraw your consent to processing your personal data.

If we depend on your consent as the legal foundation for processing your personal information, you have the right to withdraw your consent at any time. To do so, simply contact us through the provided details at the end of this policy. Additionally, if you previously opted-in for direct marketing and wish to withdraw your consent for such communications, you can use our unsubscribe tool. It’s important to note that the use of your personal information before your withdrawal remains lawful.

d) You have the right to restrict us processing your personal data.

You have the right to request the limitation of your personal information processing under the following circumstances:

  1. When you believe its processing is unlawful.
  2. If you have objected to its use, and our inquiry is ongoing, or you need us to retain it in relation to legal proceedings.

During these scenarios, we may only proceed with processing your personal information under restricted conditions if we have obtained your consent or are legally authorized to do so. This may include purposes such as storage, safeguarding the rights of another individual or company, or in conjunction with legal proceedings.

e) you have the right to have your personal data erased.

Under specific circumstances, you have the option to request the removal of your personal information from our systems. This can be done by emailing or writing to us using the address provided at the end of this policy. We will make reasonable efforts to honor your request unless there is a legal justification allowing us to retain your personal information for an extended period.

f) You have the right to request access to your personal information and how we process it.

You retain the right to request a copy of the information we have on record about you. This can be done by emailing or writing to us using the address provided at the end of this policy. However, we may refrain from providing a copy of your personal information if it involves other individuals or if there exists another lawful reason to withhold such information.

g) You have the right to Move, Transfer or Copy your personal data into a standard, machine readable format

In instances where we depend on your consent as the legal basis for processing your personal information, or when it needs processing in connection with a contract directly with you, you have the right to request a copy of that information in a structured data file. We will furnish this electronically in a commonly used, machine-readable form, such as a CSV file.

If technically feasible, you can also request us to transmit your personal information directly to another service provider. However, we may decline to provide a copy of your personal information if it involves other individuals or if there exists another lawful reason to withhold such information.

h) You have the right to contest  automated decision-making, including profiling.

You also have the right to challenge a decision made about you that relies solely on automated processing.

10. Contact and Legal Information

You can contact us with your queries in relation to this policy or for any other reason by  email at